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Interventions Assistant Team Manager

This job is closed and is displayed for reference only. 


Job summary

Salary
£26995 - £29776
Location
Glasgow
Hours
Around 37.00 per week
Closing Date
05 July 2021 at midnight
Reference
IRC88076E
Employment Type
Permanent Employee

We are currently seeking applications for Intervention Team Assistant Manager within the Social Security Scotland based in Glasgow. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

The role offers the opportunity to contribute to the safeguarding of vital resources for the people of Scotland through the effective identification and correction of erroneous claims, and the identification of error trends to support process improvement.

It also allows the exciting opportunity to engage closely with project management staff, helping to influence the design of the service, testing processes and systems to shape our evolution. The successful candidate will demonstrate flexibility, be comfortable in a changing environment, and enjoy working collaboratively to identify opportunities for improvements, exploring new ideas and solutions.

Qualifications Required
For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent or have experience in a similar role/environment. Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted out.

Essential Criteria
1. Extensive experience of identifying error and correcting awards in a welfare benefit or financial decision making environment.
2. Experience of leading an effective team in an operational/service delivery environment.
3. A proven ability to work effectively in a changing environment, demonstrating flexibility and contributing to overcoming challenges.
4. Excellent communication skills, with an ability to communicate effectively both verbally and in writing, and to adapt to the needs of your audience.

Important Information Regarding Interviews
In recognition of the Scottish Government's ongoing measures and guidance in its response to Covid-19 (Coronavirus), we would like to advise applicants that a decision has been taken that all interviews must be conducted in a virtual/remote setting.

In order to facilitate this new way of working, we are asking all applicants to ensure that they have a suitable space to complete the virtual interview as well as a personal device of choice with an account registered to the 'WebEx' app by which you can undertake the interview/assessment if selected. We are also asking you to ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview. This will then ensure that there are no issues incurred during the interview.

Further Information
For further information on this vacancy please download and review the "Person Specification and Further Information for Job Applicants" which you will find below. To apply, you must fully complete and submit an online application via this website before the closing date. To learn more about this opportunity, please contact Andrew Hain who can be reached at Andrew.Hain@socialsecurity.gov.scot.

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team at Recruitment@socialsecurity.gov.scot.


 

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