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Senior Service Designer

This job is closed and is displayed for reference only. 


Job summary

Salary
£39,312 - £47,065
DDaT Pay Supplement* £4,000 per annum pro rata
Location
Glasgow or Edinburgh
Hours
Around 37.00 per week
Closing Date
02 July 2021 at midnight
Reference
IRC88173E
Employment Type
Permanent Employee

We are currently seeking applications for an Senior Service Designer based in Glasgow or Edinburgh. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

DDaT Pay Supplement
This post attracts a £4,000 DDaT pay supplement after a 9 months DDaT competency qualifying period. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review.

Overview
The Smith Commission proposed the devolution of significant welfare powers to the Scottish Parliament. Many of these powers are set out in the new Scotland Act. Once fully enacted, social security benefits in excess of £2.7bn will be transferred from the UK Parliament, including powers to create Scottish benefits for those of working age. This will allow the Scottish Government to establish many elements of a Scottish social security system. This vacancy sits within the Programme Management & Delivery Division Service Design team who work with our delivery teams to design the end to end journey of our services.

Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. Their work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government. Senior service designers work with service managers and programme directors to develop design concepts whilst championing the involvement of citizens, service users and stakeholders throughout the design process.

Qualifications Required
For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent or relevant experience.

Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted out.

Essential Criteria
1. Experience in a digital service design setting, designing and delivering a wide range of service design activities including: support team members to understand the value of design, negotiating design briefs and service developments, leading service design activates, and delivering service outcomes based on user, staff and organisational needs.
2. Ability to choose and apply appropriate user-centred design methods (from data gathering, idea &concept generation, and prototyping) for different design life cycle phases and situations.
3. Ability to communicate design approaches and insights effectively in such a way as to stimulate conversation and collaboration.
4. Knowledge of other user centred design practices and experience of collaborating with them for service delivery.

Nationality requirements
This job is broadly open to the following groups:
•UK nationals
•nationals of Commonwealth countries who have the right to work in the UKs
•nationals of the Republic of Ireland
•nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
•relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
•relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
•certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further Information
For further information on this vacancy please download and review the "Person Specification and Further Information for Job Applicants" which you will find below. To learn more about this opportunity, please contact socialsecurityprogramme_resourcing@gov.scot

To apply for this post, you will need to provide the information requested below via the online application process. These must be combined into one document as the system can only accept a single document upload per application.

A CV (no longer than two pages) setting out your career history, with key responsibilities and achievements. Add to your CV your personal statement (no longer than 750 words) explaining why you consider your personal skills, qualities and experience suitable for this role, with particular reference to the criteria in the person specification.

Failure to submit a single combined document (CV and personal statement) will mean the panel only have limited information on which to assess your application against the criteria in the person specification.

When considering how your experience relates to the role, please tailor your CV and personal statement to reflect the role and the essential skills/criteria as described in the job description/person specification.

Important Information Regarding Interviews
In recognition of the Scottish Government's ongoing measures and guidance in its response to Covid-19 (Coronavirus), we would like to advise applicants that a decision has been taken that all interviews must be conducted in a virtual/remote setting.

In order to facilitate this new way of working, we are asking all applicants to ensure that they have a suitable space to complete the virtual interview as well as a personal device of choice with an account registered to either 'Microsoft Teams' or 'Webex' applications by which you can undertake the interview/assessment if selected. Should you be invited to interview, you will be told which platform the event will take place on. We are also asking you to ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview. This will then ensure that there are no issues incurred during the interview.

If you experience any difficulties accessing our website or completing the online application form, please contact the resourcing team via recruitment@gov.scot


 

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