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Work for Scotland

Enquiry Officer

Job summary

Salary £18392 - £20732
Location Kinlochleven
Hours Around 37.00 per week
Closing Date 09 June 2019 at midnight
Reference IRC70266 E
Employment Type Permanent Employee

We are currently seeking applications for an Enquiry Officer  within the ITECS Central Enquiry Unit  based in Kinlochleven. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

The role includes providing information to callers about services the Scottish Government and its Agencies provide, and onward referral where the subject is outside of the Government’s devolved powers. The Unit consists of a Unit Manager, a Deputy Manager and a team of Enquiry Officers.

Qualifications Required
For jobs in Band A, you must hold a minimum of 5 Standard Grades (grades 1 – 3) or Ordinary Grades (A-C) including English and a numerical subject.

Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted out.

Essential Criteria
1. Ability to work as part of a team, sharing information and ideas while taking personal responsibility for specific tasks.
2. Ability to provide excellent customer service including adapting approach to serve the differing needs of customers.
3. Ability to record and store information using electronic records management systems.
4. Excellent communication skills both oral and written, including experience of dealing effectively with a broad range of both internal and external stakeholders.


Further Information
For further information on this vacancy please download and review the “Person Specification and Further Information for Job Applicants” which you will find below. To apply, you must fully complete and submit an online application via this website before the closing date. To learn more about this opportunity, please contact Caroline Thurnham who can be reached at caroline.thurnham@gov.scot or 0131 244 6190.

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team on 0131 244 8217  or via recruitment@gov.scot.

Further information for this job

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You should read each of the Essential Criteria and think about a time or an example that can help demonstrate your knowledge/skills. Remember, this must be evidence based and your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion..


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