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Work for Scotland

Client Support Adviser

This job is closed and is displayed for reference only. 


Job summary

Salary £24580 - £27515
Location Various
Hours Around 37.00 per week
Closing Date 14 May 2019 at midnight
Reference IRC70271E
Employment Type Permanent Employee

We are currently seeking applications for several Client Support Advisers within Social Security Scotland based in 32 local authority areas, a full list of the locations can be found in the document titled “Person Specification and Further Information for Applicants”. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

We believe that Social Security is a human right and we are working to make sure people get what they are entitled to whilst being treated with dignity, fairness and respect.

In addition to our headquarters in Dundee and administrative base in Glasgow, we will be delivering our services in local communities across Scotland. This role provides an exciting opportunity to deliver a face to face support service based on the principles of dignity, fairness and respect to clients who need it, when they need it and where they need it.

As daily travel may be involved, possession of a full driving license which enables you to drive in the UK is required. If you don’t hold a full driving license you should describe at the interview stage how you would fulfil the requirements of the role across the area, including visits to remote areas, using other means of transport.

As a Client Support Adviser you will provide clients with one-to-one support and help them understand what devolved benefits they are entitled to, help them complete applications, support people through the process and any follow up actions relating to their case, including signposting clients to other sources of support and advocacy when required.

This position would be ideal for someone who can work independently, has excellent inter-personal skills, is passionate about people and is focused on providing an excellent service to Scotland’s citizens.

Qualifications Required
For jobs in Band B you must hold a minimum of 3 Highers or equivalent qualifications or evidence of working in a challenging customer service environment, taking responsibility for delivering high quality customer-focused services ensuring client needs are fully met.

Other qualifications equivalent to these may also be acceptable. If you are in any doubt please contact the Recruiting Manager to discuss.

Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted out.

Essential Criteria
When applying for this job, using the STAR approach is recommended.  You can find more information on STAR by reading the Additional Information page for this job on our recruitment website at: https://www.socialsecurity.gov.scot/work-with-us.

1. Evidence of excellent communication skills across a wide range of diverse people and clients to provide advice, along with the ability to adapt communications to explain complex information and provide clear explanations; ensuring clients are at the heart of what we do.

2. Experience of adapting quickly to changing circumstances and expectations whilst managing and prioritising competing workloads.
3. The ability to be flexible and embrace new ways of doing things, contributing ideas and energy to continuous improvement.
4. The ability to assimilate information from a variety of sources in decision making, sharing knowledge and information across the wider team.

For further information on this vacancy please download and review the “Person Specification and Further Information for Job Applicants” which you will find below. To apply, you must fully complete and submit an online application via this website before the closing date. To learn more about this opportunity, please contact Carol Tugman at B1LDrecruitment@socialsecurity.gov.scot 

If you experience any difficulties accessing our website or completing the online application form, please contact the Recruitment Team on 0131 244 5739 or via recruitment@gov.scot.


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