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Work for Scotland

Senior User Researcher

This job is closed and is displayed for reference only. 


Job summary

Salary £37,418- £45,241
DDaT Pay Supplement* £4,000 per annum pro rata
Location Glasgow and Edinburgh
Hours Around 37.00 per week
Closing Date 09 July 2019 at midnight
Reference IRC71629IOE
Employment Type Permanent Employee

We are currently seeking applications for Senior User Researcher within the Social Security Programme Directorate based in Glasgow or Edinburgh. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

The Smith Commission proposed the devolution of significant welfare powers to the Scottish Parliament.  Many of these powers are set out in the new Scotland Act.  Once fully enacted, social security benefits in excess of £2.7bn will be transferred from the UK Parliament, including powers to create Scottish benefits for those of working age. This will allow the Scottish Government to establish many elements of a Scottish social security system. 

The Social Security Programme Directorate has been established to take forward the Scotland Act powers on devolved benefits.  This vacancy is in the Programme Management & Delivery Division and will be responsible for managing a team of User Researchers working alongside the Programme service delivery teams.

Essential Criteria
1. Experience in a lead role in a digital research setting, designing and delivering a wide range of user-centred design research including: negotiating research briefs, managing research teams, planning research approaches and delivering actionable insights.
2. Demonstrates the ability to choose and apply appropriate user-centred design research methods (from data gathering to synthesis and analysis) for different design life cycle phases and situations.
3. Ability to think, act and communicate strategically in such a way as to stimulate conversation and collaboration, influence and lead thinking as appropriate.
4. Knowledge of other user centred design practices and experience of collaborating with them for service delivery.

Further Information
For further information on this vacancy please download and review the “Person Specification and Further Information for Job Applicants” which you will find below. To apply, please submit a CV outlining your relevant skills and experience for the role (no more than 2 sides of A4) and a personal statement (of no more than 750 words). When considering how your experience relates to the role, please tailor your CV and personal statement to reflect the role and the essential skills/criteria as described in the job description/person specification via this website before the closing date. CV and personal statement should be one document.  To learn more about this opportunity, please contact Social Security Resourcing who can be reached at email, socialsecurityprogramme_resourcing@gov.scot.

In the event that one or more of the successful candidates are unable to take up the post or further posts are required, a reserve list of successful candidates will be kept for up to 9 months.


We will be hosting two open events to support this recruitment. These will offer an opportunity to understand the important role that user centred design roles play in the delivery of Scotland’s new social security system. This will also be a chance to meet UCD colleagues from the Digital Directorate who will give you an insight into their work supporting the design of services for the people of Scotland. Book a place at:

18 June: Edinburgh, Victoria Quay – 5:30 pm
https://ucdrecruitmentedinburgh.eventbrite.co.uk

19 June: Glasgow, Atlantic Quay – 5:30 pm
https://ucdrecruitmentglasgow.eventbrite.co.uk

Additional Information
This post attracts a £4,000 Digital Data and Technology pay supplement, (DDaTPS), after a 9 months ICT Competency qualifying period. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review.

If you experience any difficulties accessing our website or completing the online application form, please contact the Recruitment Team on 0131 244 1579 or via recruitment@gov.scot.


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