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Senior Service Designer

This job is closed and is displayed for reference only. 

Job summary

B3: £37,418 - £45,241
DDaT Pay Supplement* £4,000 per annum pro rata
Around 37.00 per week
Closing Date
03 September 2019 at midnight
IRC71970 E
Employment Type
Permanent Employee

We are currently seeking applications for a Senior Service Designer within the Directorate for Digital based in Victoria Quay, Edinburgh. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

This role sits within the Product and Commercial Division, a newly established area of Scottish Government’s Digital Directorate. The work of the division is central to developing digital business models and supporting the objective of becoming a digital government.

The role will have responsibilities that cover three overlapping programmes:
• Creation of a new payments platform, helping influence and shape delivery of a user-focused shared service for rollout across the public sector.
• Development of a digital commercial service, to transform the way in which digital projects are procured and managed.
• Supporting the award-winning CivTech programme with its aim of solving real-world problems through innovative partnerships between the public and private sector.

Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. Their work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.

DDaT Pay Supplement
This post attracts a £4,000.00 DDaT pay supplement after a 9 month DDaT competency qualifying period.  Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review.

Qualifications Required
For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent.

Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted out.

Essential Criteria
1. Experience in a digital service design setting, designing and delivering a wide range of service design activities including: support team members to understand the value of design, negotiating design briefs and service developments, leading service design activates, and delivering service outcomes based on user, staff and organisational needs.
2. Ability to choose and apply appropriate user-centred design methods (from data gathering, idea & concept generation, and prototyping) for different design life cycle phases and situations.
3. Ability to communicate design approaches and insights effectively in such a way as to stimulate conversation and collaboration.
4. Knowledge of other user centred design practices and experience of collaborating with them for service delivery.

Further Information
For further information on this vacancy please download and review the “Person Specification and Further Information for Job Applicants” which you will find below. To apply, please submit a CV outlining your relevant skills and experience for the role (no more than 2 sides of A4) and a personal statement (of no more than 750 words). When considering how your experience relates to the role, please tailor your CV and personal statement to reflect the role and the essential skills/criteria as described in the job description/person specification via this website before the closing date. Your CV and personal statement should be one document. To learn more about this opportunity, please contact Anna Henderson who can be reached at Anna.Henderson@gov.scot or 0131 244 5326.

If you experience any difficulties accessing our website or completing the online application form, please contact HR Resourcing on 0131 244 2843 or via recruitment@gov.scot.


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