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Client Experience Senior Officer

This job is closed and is displayed for reference only. 

Job summary

£29759 - £34087
Dundee and Glasgow
Around 37.00 per week
Closing Date
08 October 2019 at midnight
Employment Type
Permanent Employee

We are currently seeking applications for a Client Experience Senior Officer within Social Security Scotland based in Dundee or Glasgow. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

These posts sit within the Scottish Government’s newly created Executive Agency, Social Security Scotland, and is an exciting opportunity to be at the forefront and development of our Disability Assistance services.

In September 2018, Social Security Scotland successfully began to administer the first wave of devolved benefits, with further benefits due to be delivered by the Agency as and when they come online. We believe that social security is a human right and we are working towards delivering a new Social Security system that ensures clients receive the financial support they need, whilst being treated with dignity, fairness and respect.

Qualifications Required
For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent or alternative experience managing a team to provide efficient and effective services in response to client needs.

Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted out.

Essential Criteria
1. Experience of applying legislation and/or regulations, and interpreting medical evidence in a decision making environment.
2. Proven ability to analyse complex information and evidence accurately to present conclusions and recommendations.
3. Ability to work collaboratively whilst managing workloads in a fast paced, multi-disciplinary team.
4. Excellent communication skills including written, verbal and presentational skills.

Further Information
For further information on this vacancy please download and review the “Person Specification and Further Information for Job Applicants” which you will find below. To apply, you must fully complete and submit an online application via this website before the closing date. To learn more about this opportunity, please contact Sean Forbes who can be reached at sean.forbes@gov.scot or 0131 244 6714.

If you experience any difficulties accessing our website or completing the online application form, please contact the resourcing team on 0131 244 9252 or via recruitment@gov.scot.


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