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B1 Client Support Adviser - Dundee

Job summary

Salary
£25367 - £28341
Location
Dundee
Hours
Around 37.00 per week
Closing Date
07 January 2020 at midnight
Reference
IRC79042E
Employment Type
Permanent Employee

We are currently seeking applications for a Client Support Adviser within the Social Security Scotland Agency based in Dundee. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

This role sits within Social Security Scotland, an Executive Agency of the Scottish Government.

We believe that Social Security is a human right and we are working to make sure people get what they are entitled to whilst being treated with dignity, fairness and respect.

In addition to our headquarters in Dundee and administrative base in Glasgow, we will be delivering our services in local communities across Scotland. This role provides an exciting opportunity to deliver a face to face support service based on the principles of dignity, fairness and respect to clients who need it, when they need it and where they need it.

As daily travel may be involved, possession of a full driving license which enables you to drive in the UK is required. If you don’t hold a full driving license you should describe at your interview how you would fulfil the requirements of the role across the area, including visits to remote areas, using other means of transport.

As a Client Support Adviser you will provide clients with one-to-one support and help them understand what devolved benefits they are entitled to, help them complete applications, support people through the process and any follow up actions relating to their case, including signposting clients to other sources of support and advocacy when required.

This position would be ideal for someone who can work independently, has excellent inter-personal skills, is passionate about people and is focused on providing an excellent service to Scotland’s citizens.

Qualifications Required
For jobs in Band B you must hold a minimum of 3 Highers or equivalent qualifications or evidence of working in a challenging customer service environment, taking responsibility for delivering high quality customer-focused services ensuring client needs are fully met.

Other qualifications equivalent to these may also be acceptable. If you are in any doubt please contact the Recruiting Manager to discuss.


Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted out.

Essential Criteria
1. Demonstrate excellent communication skills and an ability to explain complex information.
2. Experience of adapting to changing circumstances whilst managing competing workloads.
3. The ability to be flexible and embrace new ways of doing things, contributing ideas and energy to continuous improvement.
4. The ability to assimilate information from a variety of sources in decision making, sharing knowledge and information across the wider team.

Further Information
For further information on this vacancy please download and review the “Person Specification and Further Information for Job Applicants” which you will find below. To apply, you must fully complete and submit an online application via this website before the closing date. To learn more about this opportunity, please contact Lyndsey Maricic at the following email address: Lyndsey.Maricic@socialsecurity.gov.scot

If you experience any difficulties accessing our website or completing the online application form, please contact Resourcing Team on 0131 244 7312 or via recruitment@gov.scot.

Further information for this job

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