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Senior Service Designer

This job is closed and is displayed for reference only. 

Job summary

Grade B3: £37,418- £45,241
DDaT Pay Supplement* £4,000 per annum pro rata
Glasgow or Edinburgh
Around 37.00 per week
Closing Date
31 March 2020 at midnight
Employment Type
Permanent Employee

We are currently seeking applications for Senior Service Designer within the Social Security Directorate, Programme Management and Delivery based in Glasgow or Edinburgh. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

DDat Pay Supplement

This post attracts a £4,000 Digital Data and Technology Pay Supplement after a 9 month competency qualifying period. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review.

The Social Security Programme has been established to set up the Social Security Agency and Welfare Benefits Provision for Scotland. A key aspect of this work will be the design of the new service, and the development of processes for the administration of benefits.

This vacancy sits within the Programme Management & Delivery Division Service Design team who work with our delivery teams to design the end to end journey of our services.

Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. Their work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.

Senior service designers work with service managers and programme directors to develop design concepts whilst championing the involvement of citizens, service users and stakeholders throughout the design process.

The postholder will be required to travel between Scottish Government offices in Glasgow and Edinburgh and occasionally to Dundee.

Qualifications Required
For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent, or relevant experience and skillset in a digital service design background.

Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted out.

Essential Criteria
1. Experience in a digital service design setting, designing and delivering a wide range of service design activities including: support team members to understand the value of design, negotiating design briefs and service developments, leading service design activates, and delivering service outcomes based on user, staff and organisational needs.
2. Ability to choose and apply appropriate user-centred design methods (from data gathering, idea & concept generation, and prototyping) for different design life cycle phases and situations.
3. Ability to communicate design approaches and insights effectively in such a way as to stimulate conversation and collaboration.
4. Knowledge of other user centred design practices and experience of collaborating with them for service delivery.

Further Information
For further information on this vacancy please download and review the "Person Specification and Further Information for Job Applicants" which you will find below. To learn more about this opportunity, please contact Social Security Resourcing who can be reached at socialsecurityprogramme_resourcing@gov.scot.

To apply for this post, you will need to provide the information requested below via the online application process. These must be combined into one document as the system can only accept a single document upload per application.

A CV (no longer than two pages) setting out your career history, with key responsibilities and achievements. Add to your CV your personal statement (no longer than 750 words) explaining why you consider your personal skills, qualities and experience suitable for this role, with particular reference to the criteria in the person specification.

Failure to submit a single combined document (CV and personal statement) will mean the panel only have limited information on which to assess your application against the criteria in the person specification.

When considering how your experience relates to the role, please tailor your CV and personal statement to reflect the role and the essential skills/criteria as described in the job description/person specification.'

If you experience any difficulties accessing our website or completing the online application form, please contact the resourcing team on 0131 528 5811 or via recruitment@gov.scot.


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