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Lead Service Designer

This job is closed and is displayed for reference only. 


Job summary

Salary
£48,930 - £61,006
DDaT Pay Supplement* £4,000 per annum pro rata
Location
Glasgow or Edinburgh
Hours
Around 37.00 per week
Closing Date
01 December 2020 at midnight
Reference
IRC85525E
Employment Type
Permanent Employee

We are currently seeking applications for a Lead Service Designer within the Social Security: Programme Manangement Delivery  based in Glasgow or Edinburgh occassional travel will be required to other Scottish Government and Other Government Department locations. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

DDat Pay Element
This posts attracts a £4,000 DDaT pay supplement after a 9 month DDaT competency qualifying period. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review.

Following the Smith Commission the Scotland Act 2016, the Social Security (Scotland) Act 2018 put in place an overarching legislative framework for the administration of social security in Scotland. The Scottish Government is now reforming social security in Scotland and has implemented a programme of work which is delivering the infrastructure necessary for a brand new public service for Scotland, ensuring the service meets the needs of the people of Scotland now and in the future. It is an extremely important change with the ambition to make a real difference to the lives of individuals receiving devolved benefits in Scotland.

Over the last 3 years the Programme have already designed, developed and implemented a number of new welfare support measures that are being delivered by the newly created Social Security Scotland but there is much more to be done. This Programme of work will extend over the coming years to design and deliver further services for people with Disabilities, with Caring responsibilities and more, reaching out to the most vulnerable parts of society.

Qualifications Required
For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent or experience in a lead role in a digital service design setting.

Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted out.

Essential Criteria
1. Experience in a lead role in a digital service design setting, designing and delivering a wide range of service design activities including: support team members to understand the value of design, negotiating design briefs and service developments, managing design teams, and delivering service outcomes based on user, staff and organisational needs.
2. Experience of translating user needs into inclusive service patterns and concepts.
3. Ability to think, act and communicate strategically in such a way as to stimulate conversation and collaboration, influence and lead thinking as appropriate.
4. Knowledge of other user centred design practices and experience of collaborating with them for service delivery.

Important Information Regarding Interviews
In recognition of the Scottish Government's ongoing measures and guidance in its response to Covid-19 (Coronavirus), we would like to advise applicants that a decision has been taken that all interviews must be conducted in a virtual/remote setting.

In order to facilitate this new way of working, we are asking all applicants to ensure that they have a suitable space to complete the virtual interview as well as a personal device of choice with an account registered to the 'Zoom' app by which you can undertake the interview/assessment if selected. We are also asking you to ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview. This will then ensure that there are no issues incurred during the interview.

Further Information
For further information on this vacancy please download and review the "Person Specification and Further Information for Job Applicants" which you will find below. 'To apply for this post, you will need to provide the information requested below via the online application process. These must be combined into one document as the system can only accept a single document upload per application.

A CV (no longer than two pages) setting out your career history, with key responsibilities and achievements. Add to your CV your personal statement (no longer than 750 words) explaining why you consider your personal skills, qualities and experience suitable for this role, with particular reference to the criteria in the person specification.

Failure to submit a single combined document (CV and personal statement) will mean the panel only have limited information on which to assess your application against the criteria in the person specification.

When considering how your experience relates to the role, please tailor your CV and personal statement to reflect the role and the essential skills/criteria as described in the job description/person specification.'

To learn more about this opportunity, please contact socialsecurityprogramme_resourcing@gov.scot

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@gov.scot


 

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