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Senior User Researcher

Job summary

Salary
Grade B3: £38,541- £46,599
DDaT Pay Supplement* £4,000 per annum pro rata
Location
Glasgow or Edinburgh
Hours
Around 37.00 per week
Closing Date
04 December 2020 at midnight
Reference
IRC85634E
Employment Type
Fixed Term Appointment - Fair and Open

We are currently seeking applications for Senior User Researchers within the Social Security Scotland based in Glasgow or Edinburgh. This is a fixed-term and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

DDat Pay Supplement
This post attracts a £4,000 Digital Data and Technology Pay Supplement after a 9 month competency qualifying period. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review.

Overview
Following the Smith Commission the Scotland Act 2016, the Social Security (Scotland) Act 2018 put in place an overarching legislative framework for the administration of social security in Scotland. The Scottish Government is now reforming social security in Scotland and has implemented a programme of work which is delivering the infrastructure necessary for a brand new public service for Scotland, ensuring the service meets the needs of the people of Scotland now and in the future. It is an extremely important change with the ambition to make a real difference to the lives of individuals receiving devolved benefits in Scotland.

Over the last 3 years the Programme have already designed, developed and implemented a number of new welfare support measures that are being delivered by the newly created Social Security Scotland but there is much more to be done. This Programme of work will extend over the coming years to design and deliver further services for people with Disabilities, with Caring responsibilities and more, reaching out to the most vulnerable parts of society.

This vacancy sits within the Programme Management & Delivery Division User Research team who work with our delivery teams to plan, design and deliver research activities.

User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services. User research informs policy, proposition, service, content and interaction design so that services work well for users and achieve their policy intent.

A senior user researcher is an experienced practitioner who is able to plan and lead user research activities in larger teams and on more complex services. They build user-centered practices in new teams and align user research activities with wider plans to inform service proposition. They may supervise and develop other user researchers to assure and improve research practice.

Qualifications Required
For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent.

Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted out.

Essential Criteria
1. Experience in a digital research setting, designing and delivering a wide range of inclusive user-centred design research including: negotiating research briefs, leading research activity, and delivering actionable insights.
2. Demonstrates the ability to choose and apply appropriate user-centred design research methods (from data gathering to synthesis and analysis) for different design life cycle phases and situations.
3. Ability to communicate research approaches and insights effectively in such a way as to stimulate conversation and collaboration.
4. Knowledge of other user centred design practices and experience of collaborating with them for service delivery.

Provisional Dates for Sift and Assessment
Sift – 7th of December
Interviews – January 2021

Important Information Regarding Interviews
In recognition of the Scottish Government's ongoing measures and guidance in its response to Covid-19 (Coronavirus), we would like to advise applicants that a decision has been taken that all interviews must be conducted in a virtual/remote setting.

In order to facilitate this new way of working, we are asking all applicants to ensure that they have a suitable space to complete the virtual interview. In addition, a personal device of choice, which has the Skype for Business application downloaded. This will allow candidates to undertake the interview/assessment if selected. We are also asking you to ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds.

Further Information
For further information on this vacancy please download and review the "Person Specification and Further Information for Job Applicants" which you will find below. To learn more about this opportunity, please contact socialsecurityprogramme_resourcing@gov.scot.

To apply for this post, you will need to provide the information requested below via the online application process. These must be combined into one document as the system can only accept a single document upload per application.

A CV (no longer than two pages) setting out your career history, with key responsibilities and achievements. Add to your CV your personal statement (no longer than 750 words) explaining why you consider your personal skills, qualities and experience suitable for this role, with particular reference to the criteria in the person specification.

Failure to submit a single combined document (CV and personal statement) will mean the panel only have limited information on which to assess your application against the criteria in the person specification.

When considering how your experience relates to the role, please tailor your CV and personal statement to reflect the role and the essential skills/criteria as described in the job description/person specification.'

If you experience any difficulties accessing our website or completing the online application form, please contact the resourcing team via recruitment@gov.scot.

Apply for this job

You should read each of the Essential Criteria and think about a time or an example that can help demonstrate your knowledge/skills. Remember, this must be evidence based and your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion.


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