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Team Manager

Job summary

Salary
£26155 - £29192
Location
Dundee
Hours
Around 37.00 per week
Closing Date
21 April 2021 at midnight
Reference
IRC86864E
Employment Type
Permanent Employee

We are currently seeking applications for Team Managers within Social Security Scotland based in Dundee. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

The Team Manager role offers an exciting opportunity to work in new and developing teams that will be part of Scotland's new Social Security Agency. The opportunities in this role may vary; from leading and developing a team of Client Advisors to providing day to day operational support to all staff. This role is suited to candidates who are energetic, enthusiastic, have a passion for customer service, are adaptable and lead by example.

This is an exciting time to be involved in the Social Security Agency's start up, it is a key position allowing you to influence change and client experience within the agency.

Qualifications Required
For jobs in Band B, you must hold a minimum of 3 Highers or equivalent. As an alternative to academic qualifications, relevant experience will be considered: experience of managing, leading and developing colleagues to reach their potential, if you are in doubt please contact to discuss.

Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted out.

Essential Criteria
1. Experience of managing, leading and developing colleagues to reach their potential.
2. Demonstrate the ability to build, develop and maintain good working relationships, which produces excellent service delivery in meeting the needs of clients.
3. Strong organisational skills, with the ability to work on your own initiative, whilst initiating and leading change.

Important Information Regarding Interviews
In recognition of the Scottish Government's ongoing measures and guidance in its response to Covid-19 (Coronavirus), we would like to advise applicants that a decision has been taken that all interviews must be conducted in a virtual/remote setting.

In order to facilitate this new way of working, we are asking all applicants to ensure that they have a suitable space to complete the virtual interview as well as a personal device of choice with an account registered to the 'Webex' app by which you can undertake the interview/assessment if selected. We are also asking you to ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview. This will then ensure that there are no issues incurred during the interview.

Further Information
For further information on this vacancy please download and review the "Person Specification and Further Information for Job Applicants" which you will find below. To apply, you must fully complete and submit an online application via this website before the closing date. To learn more about this opportunity, please contact Tony Day who can be reached at Tony.Day@socialsecurity.gov.scot.

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team at Recruitment@socialsecurity.gov.scot.

To attend a candidate workshop to assist you with our application process please click the link below and book onto one of the events.

https://www.eventbrite.co.uk/e/social-security-scotland-b1-team-manager-candidate-workshop-tickets-149110388185

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You should read each of the Essential Criteria and think about a time or an example that can help demonstrate your knowledge/skills. Remember, this must be evidence based and your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion..


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