[ To skip navigation click here ]

Performance Manager

Job summary

£30652 - £35110
Around 37.00 per week
Closing Date
21 April 2021 at midnight
Employment Type
Permanent Employee

Eligible Grades – All
Location – Dundee House, 50 North Lindsay Street, Dundee DD1 1QE
Further Information – Staff on any working pattern may apply

We are currently seeking applications for a Performance Manager within the Social Security based in Dundee. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments. We believe that social security is a human right and we are working to make sure that people get what they are entitled to. We believe that people should be able to get support when and where they need it and this is exactly the way we will approach the delivery of the assistance that is devolved. Social Security Scotland will be built with you – not for you. Together let's build a public service to be proud of. The role offers the opportunity to manage and develop new teams in Scotland's new Social Security Agency. The development of our teams should focus on not only the 'what' but the 'how' in order to create an environment that blends human rights within all we do.

Qualifications Required
For jobs in Band B & C you must hold a minimum of 3 Highers or be able to evidence 'A clear focus on efficient and effective service delivery which meets clients' needs, gained in an operational or service delivery environment.' Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Essential Criteria
1. A clear focus on efficient and effective service delivery which meets clients' needs, gained in an operational or service delivery environment
2. Proven line management experience and a track record of influencing teams to develop and reach their potential
3. Involvement in driving continuous improvement for the benefit of stakeholders, staff and clients
4. Experience of engaging with and developing staff to build resilience to handle change in an environment which is evolving

Important Information Regarding Interviews
In recognition of the Scottish Government's ongoing measures and guidance in its response to Covid-19 (Coronavirus), we would like to advise applicants that a decision has been taken that all interviews must be conducted in a virtual/remote setting.
In order to facilitate this new way of working, we are asking all applicants to ensure that they have a suitable space to complete the virtual interview as well as a personal device of choice with an account registered to the 'Webex' app by which you can undertake the interview/assessment if selected. We are also asking you to ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview. This will then ensure that there are no issues incurred during the interview.

Further Information
For further information on this vacancy please download and review the "Person Specification and Further Information for Job Applicants" which you will find below. To apply, you must fully complete and submit an online application via this website before the closing date. To learn more about this opportunity, please contact Tony Day who can be reached at tony.day@socialsecurity.gov.scot.

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team on recruitment@gov.scot.

To attend a candidate workshop to assist you with our application process please click one of the links below and book onto one of the events.

Apply for this job

You should read each of the Essential Criteria and think about a time or an example that can help demonstrate your knowledge/skills. Remember, this must be evidence based and your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion.

Other things you can do with this job


Get Acrobat Reader You will need Adobe Acrobat Reader to view PDF documents. To download it for free please click on the logo.