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Administrative Officer

This job is closed and is displayed for reference only. 

Job summary

£20864 - £23032
Around 37.00 per week
Closing Date
13 May 2021 at midnight
Employment Type
Permanent Employee

We are currently seeking applications for an Administrative Officer within the Agricultural and Rural Economy Directorate based in Inverness. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

Inverness Area Office is part of the network of 16 local Area Offices that perform a key role in the work of the Scottish Government Rural Payments and Inspections Division (SGRPID), within the Agricultural and Rural Economy Directorate. The Area Offices are the main contact with farmers, crofters and other interested parties, being responsible for the delivery of grants, subsidies and other Government policies to the rural community. Area Office staff contribute their knowledge and experience towards the development and implementation of policy and systems for new schemes, as well as the on-going maintenance of existing schemes.

The post is a key role for local delivery of high quality customer service through accurate administration and inspection of subsidy claims, which result in £700 million of direct aid to the Scottish rural economy. Area Office staff provide professional advice and information to Scottish Ministers, the general public and other colleagues in the Scottish Government. This role is part of our busy front office team and you can expect to spend a lot of time on the phone or at our front counter helping farmers and crofters with questions about their applications or claims. When not dealing with customers you will be processing the applications and claims that our customers have submitted to you.

You will get to know our network of customers both internal and external, and will be expected to provide a professional and helpful point of contact for all. It is essential that you remain impartial, fair and diplomatic at all times, operating within agreed guidelines of information sharing. Your workload will be varied and at times, extremely busy. You will need to be able to plan, organise and prioritise your work to meet agreed deadlines while maintaining a high level of quality and accuracy.

You should be able to work using your initiative, have a positive attitude to change and be able to adapt to new procedures and priorities. You will use a range of systems to accurately input data, maintain information and retrieve data.

Qualifications Required
For jobs in Band A, you must hold a minimum of 5 Standard Grades (grades 1–3) or Ordinary Grades (A-C) including English and a numerical subject.

Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted out.

Essential Criteria
1. Experience of customer service and a proven team player who is able to work well with others but also carry out individual tasks as required, with the minimum of supervision.
2. Good communication skills. Confident in dealing with a range of customers and stakeholders as well as producing written work that is accurate, clear and concise.
3. Good administration, organisational and planning skills with the ability to prioritise competing tasks and workloads to achieve targets.
4. Good IT skills, with a good working knowledge of a variety of IT systems, including Microsoft Office products.

Nationality requirements
This job is broadly open to the following groups:
• UK nationals
• nationals of Commonwealth countries who have the right to work in the UKs
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

We strongly urge that EU nationals who may not have Settled or Pre-Settled Status make an application before 30 June 2021, to ensure their continued eligibility to employment.

Further Information
For further information on this vacancy please download and review the "Person Specification and Further Information for Job Applicants" which you will find below. To apply, you must fully complete and submit an online application via this website before the closing date. To learn more about this opportunity, please contact Richard Blackhurst who can be contacted on email at Richard.Blackhurst@gov.scot.  

Important Information Regarding Interviews
In recognition of the Scottish Government's ongoing measures and guidance in its response to Covid-19 (Coronavirus), we would like to advise applicants that a decision has been taken that all interviews must be conducted in a virtual/remote setting.

In order to facilitate this new way of working, we are asking all applicants to ensure that they have a suitable space to complete the virtual interview. In addition, a personal device of choice, which has the interview application downloaded. This could be MS Teams or Webex for example. This will allow candidates to undertake the interview/assessment if selected. We are also asking you to ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds.

If you experience any difficulties accessing our website or completing the online application form, please contact the resourcing team via recruitment@gov.scot.


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