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Decisions Team Manager

Job summary

£30652 - £35110
Around 37.00 per week
Closing Date
21 April 2021 at midnight
Employment Type
Permanent Employee

We are currently seeking applications for a number of Decisions Team Managers within Social Security Scotland. This post is identified internally as a "Disability Assistance Manager". This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

These posts sit within the Scottish Government's newly created Executive Agency, Social Security Scotland, and is an exciting opportunity to be at the forefront and development of our Disability Payment services.

In September 2018, Social Security Scotland successfully began to administer the first wave of devolved benefits, with further benefits due to be delivered by the Agency as and when they come online. We believe that social security is a human right and we are working towards delivering a new Social Security system that ensures clients receive the financial support they need, whilst being treated with dignity, fairness and respect.

These are key roles that will evolve over time. The post holder will assist in the development and delivery of the agency's new disability benefits which go live in 2021. You will have responsibility for line managing a number of B1 Case Managers and you will use you the knowledge you have gained, as well as your previous decision making experience to support those staff with more complex cases. You will also be a champion for continuous improvement and making sure that the quality of decisions reached is of a high standard.

These posts are based in Dundee, although some travel to Glasgow or Edinburgh may be required.

Qualifications Required
For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent or be able to demonstrate experience of considering legislation and/or regulations and interpreting evidence in a decision making environment. Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.
Please note: If you fail to demonstrate how you meet the minimum qualifications/relevant experience as stated above, your application will be automatically sifted out.

Essential Criteria
1. Experience of considering legislation and/or regulations and interpreting evidence in a decision making environment.
2. Ability to work collaboratively across a wide range of stakeholders.
3. Ability to manage people and workloads in a fast paced, demanding environment.
4. Demonstrate excellent communications skills, using a variety of communication methods, including verbal and written.

Important Information Regarding Interviews
In recognition of the Scottish Government's ongoing measures and guidance in its response to Covid-19 (Coronavirus), we would like to advise applicants that a decision has been taken that all interviews must be conducted in a virtual/remote setting.

In order to facilitate this new way of working, we are asking all applicants to ensure that they have a suitable space to complete the virtual interview as well as a personal device of choice with an account registered to the 'WebEx' app by which you can undertake the interview/assessment if selected. We are also asking you to ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview. This will then ensure that there are no issues incurred during the interview.

Further Information
For further information on this vacancy please download and review the "Person Specification and Further Information for Job Applicants" which you will find below. To apply, you must fully complete and submit an online application via this website before the closing date. To learn more about this opportunity, please contact Martin Gordon who can be reached by email at Martin.Gordon@socialsecurity.gov.scot.

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team on Recruitment@socialsecurity.gov.scot.

To attend a candidate workshop to assist you with our application process please click one of the links below and book onto one of the events.

Apply for this job

You should read each of the Essential Criteria and think about a time or an example that can help demonstrate your knowledge/skills. Remember, this must be evidence based and your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion.

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