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Service Manager

Job summary

£49420 - £61617
Around 37.00 per week
Closing Date
24 May 2021 at midnight
Employment Type
Permanent Employee

We are currently seeking applications for a Service Manager within Social Security Scotland based in Glasgow. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

Social Security Scotland is an Executive Agency of the Scottish Government set up to deliver devolved and new benefits. We deliver Social Security with dignity, fairness and respect to people from all walks of life including carers, young people and people on low incomes.

We currently have an excellent opportunity for a Service Manager to join our team. This role will initially focus on Child Disability Payment however the scope of the post may be expanded at a later date.  Reporting to the Head of Health & Social Care Operations, the Service Manager will fulfil a leadership and managerial role for all Senior Practitioners and Practitioners, ensuring that comprehensive relevant expert advice is provided to support decision making. You will lead frontline practitioners and facilitate a meaningful and productive partnership working with other professions and agencies.

This is an exciting time to join us and this role will offer the successful candidate an opportunity to help shape the development of this new service and ensure we make the right decisions for our clients.

Main Duties
Supporting the Head of Operations and the Chief Officer, within Health & Social Care Operations to develop and lead the establishment of Social Security Scotland’s Practitioner services across the Disability Benefits being delivered in Glasgow and Dundee locations.

•Create a team culture that values, inspires and empowers people to play an active role in the development and delivery of an excellent service.
•Working with the Head of Health and Social Care Operations Operation  to put in place appropriate performance measures to ensure the service is delivering for Social Security Scotland’s clients.  They will be responsible for ensuring that the Practitioner service delivery is underpinned with a strong commitment to client satisfaction and in line with Social Security Scotland’s values.
•Reporting to the Head of Operations (Health & Social Care Operations) and working closely with other appropriate staff and other managers within Social Security Scotland to ensure that effective staff and professional governance structures are in place. The post holder will deliver governance by implementing effective operational financial controls.
•Deputising for the Head of Health & Social Care Operations from time to time.

Qualifications Required
Experience of managing staff in a Health and Social Care setting, alongside a relevant qualification and registration with either NMC/HCPC/SSSC.
Extensive experience and evidence of active and ongoing Continuous Professional Development.
Proven management experience.
Specialist knowledge of rights, value-based practice and legislation frameworks.
Demonstrable enhanced communication and interpersonal skills , such as influencing, negotiating and leadership skills.
Evidence of managing a team, budgets and resources.
Ability to role model, influence and share advanced/ specialist knowledge with colleagues.
A personal commitment to our core ethos of treating all people with fairness, dignity and respect, the provision of social security as a human right and our duty to maximise benefit take-up.

Essential Criteria
1. Relevant qualifications and registration with NMC/HCPC/SSC.
2. Demonstrate the ability to work at a senior level in a changing environment while supporting staff who are required to work in this complex situation.
3. Ability to influence and build effective relationships with a range of key stakeholders, including colleagues, clients, other public bodies and external stakeholders.

•People Management
•Leading Others
•Communications and Engagement
•Improving Performance

•This is a permanent and pensionable appointment. Health professional staff providing health assessments and medical opinion in relation to the administration of disability benefits, and who are existing members of the NHS Pension Scheme, will be permitted continued access to the NHS Pension Scheme.
•Professional membership registration costs paid by Social Security Scotland.

Important Information Regarding Interviews
In recognition of the Scottish Government's ongoing measures and guidance in its response to Covid-19 (Coronavirus), we would like to advise applicants that a decision has been taken that all interviews must be conducted in a virtual/remote setting.

In order to facilitate this new way of working, we are asking all applicants to ensure that they have a suitable space to complete the virtual interview as well as a personal device of choice with an account registered to the 'Webex'/‘Teams’ app by which you can undertake the interview/assessment if selected. We are also asking you to ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview. This will then ensure that there are no issues incurred during the interview.

Further Information
To apply, please submit a CV outlining your relevant skills and qualifications for the role and a personal statement (of no more than 500 words). The personal statement should include separate examples of a time you demonstrated each of the essential criteria, numbered 2 and 3 above. Remember, this must be evidence based and your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion.

Your CV and statement should be submitted as one document via the online application form using the 'apply' button below.

For further information on this vacancy please download and review the “Person Specification and Further Information for Job Applicants” which you will find below. To apply, you must fully complete and submit an online application via this website before the closing date. To learn more about this opportunity, please contact Jillian Fraser who can be reached at jillian.fraser@socialsecurity.gov.scot

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot.

Apply for this job

You should read each of the Essential Criteria and think about a time or an example that can help demonstrate your knowledge/skills. Remember, this must be evidence based and your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion.

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