[ To skip navigation click here ]

Senior Service Designer

Job summary

Grade B3: £39,312 - £47,065
DDaT Pay Supplement* £4,000 per annum pro rata
Around 37.00 per week
Closing Date
29 June 2021 at midnight
IRC87308 E
Employment Type
Permanent Employee

We are currently seeking applications for a Senior Service Designer within the Employability Improvement and Design Unit based in Glasgow. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

DDaT Pay Supplement
This post attracts a £4,000 DDaT pay supplement after a 9 months DDaT competency qualifying period. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review.

This role is based with the Employability Improvement and Design Unit's Design and Measurement Team. The successful candidate will be an integral part of delivering No One Left Behind - a culture change within Employability that will see us move away from a collection of disparate programmes that are commissioned individually and delivered in isolation, towards a coherent service delivered in partnership with the user at the centre. By re-designing this complex landscape and supporting delivery partners to embed the Scottish Approach to Service Design, the work of the team will have a tangible impact on the experience of citizens that are furthest from the labour market in terms of accessing support and achieving positive outcomes.

The aspiration to embed the Scottish Approach to Service Design in No One Left Behind is a Ministerial Commitment that is shared with our strategic partners in Local Government. Achieving this will require work to design a national framework which supports partners in the design and delivery of services, as well as upskilling and sharing professional experience to ensure partners are ready to embrace this culture change once the service goes live.

Qualifications Required
For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent.

Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted out.

Essential Criteria
1. Experience of meeting the needs of users through research and design, and supporting non-specialist partners embed user focus in their work.
2. Expertise in applying strategic thinking to consider a variety of partner's needs in responding to a challenge and providing original solutions to progress work.
3. Experience of building consensus and understanding amongst non-specialist stakeholders to achieve outcomes and leading peers through a period of change.
4. Experience of working across a wider range of stakeholders, taking their views and needs into account and tailoring communications to meet the needs of the audience.

Nationality requirements
This job is broadly open to the following groups:
• UK nationals
• nationals of Commonwealth countries who have the right to work in the UKs
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further Information
For further information on this vacancy please download and review the "Person Specification and Further Information for Job Applicants" which you will find below. To learn more about this opportunity, please contact Christopher O'Hanlon by email at christopher.o'hanlon@gov.scot.

To apply for this post, you will need to provide the information requested below via the online application process. These must be combined into one document as the system can only accept a single document upload per application.

A CV (no longer than two pages) setting out your career history, with key responsibilities and achievements. Add to your CV your personal statement (no longer than 750 words) explaining why you consider your personal skills, qualities and experience suitable for this role, with particular reference to the criteria in the person specification.

Failure to submit a single combined document (CV and personal statement) will mean the panel only have limited information on which to assess your application against the criteria in the person specification.

When considering how your experience relates to the role, please tailor your CV and personal statement to reflect the role and the essential skills/criteria as described in the job description/person specification.

Important Information Regarding Interviews
In recognition of the Scottish Government's ongoing measures and guidance in its response to Covid-19 (Coronavirus), we would like to advise applicants that a decision has been taken that all interviews must be conducted in a virtual/remote setting.

In order to facilitate this new way of working, we are asking all applicants to ensure that they have a suitable space to complete the virtual interview as well as a personal device of choice with an account registered to either 'Microsoft Teams' or 'Webex' applications by which you can undertake the interview/assessment if selected. Should you be invited to interview, you will be told which platform the event will take place on. We are also asking you to ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview. This will then ensure that there are no issues incurred during the interview.

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@gov.scot.

Apply for this job

Other things you can do with this job


Get Acrobat Reader You will need Adobe Acrobat Reader to view PDF documents. To download it for free please click on the logo.