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User Researcher

Job summary

Grade B3: £39,312- £47,065
DDaT Pay Supplement* £4,000 per annum pro rata
Around 37.00 per week
Closing Date
12 August 2021 at midnight
Employment Type
Fixed Term Appointment - Fair and Open

We are currently seeking applications for User Researcher within the Directorate for Digital based in Edinburgh. This is a 23 month fixed term and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

DDaT Pay Supplement
This post attracts a £4,000 DDaT pay supplement after a 9 months DDaT competency qualifying period. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review. 

The service team have responsibility for ensuring that current operational systems (the live Managed Quarantine Scotland system in its current configuration where contracts are owned by UK Government with a four-nations approach) are operating successfully in Scotland and those traveling into Scotland. A significant part of this work is managing a change control process, to ensure that when Scottish or UK Government policy is updated, or when changes are made to the operational systems (that are used for citizens to book MQS packages, and for UK Government and SG to manage the service) that these systems reflect Scottish Government policy and are accurate for people travelling into Scotland.

An additional part of this is to ensure that the guidance on gov.scot and mygov is updated to be reflective of Scottish Government policy, and is easy to use and understand for people travelling to Scotland. Whilst it is the role of policy team to ensure that content for operational systems and SG websites is accurate and current, the MQS team work closely with the policy team to design this content, ensure it is fact-checked, and manage the upload and implementation process. This work includes developing content for changes and writing-up change request forms; submitting change request forms to DHSC and CTM and monitoring their progress and receive information on upcoming changes that may affect MQS in Scotland.

A further large component of this workstream is managing and resolving live service issues. The team undertake testing of the booking systems routinely and in response to changes to the systems being implemented. The service team collaborate with SG policy and DHSC to highlight and resolve these as they occur.

To support these activities the user researchers will plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services. User research informs policy, proposition, service, content and interaction design so that services work well for users and achieve their policy intent. A user researcher is embedded in a multi-disciplinary team and will work closely with colleagues in Digital, Analytical Services, and the Policy Profession to ensure design decisions are made with users and not just for them. The researcher will be responsible for planning and carrying out user research activities. They will be able to work independently on a team.

Essential Criteria
1. Experience in a senior role in a service design research setting, designing and delivering a wide range of inclusive user research including: negotiating research briefs, leading research activity, and delivering actionable insights.
2. Demonstrates the ability to choose and apply appropriate user-centred design research methods (from data gathering to synthesis and analysis) for different design life cycle phases and situations.
3. Knowledge of other user centred design practices and experience of collaborating with them for service delivery.
4. Ability to communicate research approaches and insights effectively in such a way as to stimulate conversation and collaboration. 

Nationality Requirements
This job is broadly open to the following groups:
• UK nationals
• nationals of Commonwealth countries who have the right to work in the UKs
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) 
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further Information
For further information on this vacancy please download and review the “Person Specification and Further Information for Job Applicants” which you will find below. To learn more about this opportunity, please contact Judith Coverdale by email at judith.coverdale@gov.scot.

To apply for this post, you will need to provide the information requested below via the online application process. These must be combined into one document as the system can only accept a single document upload per application.

A CV (no longer than two pages) setting out your career history, with key responsibilities and achievements. Add to your CV your personal statement (no longer than 750 words) explaining why you consider your personal skills, qualities and experience suitable for this role, with particular reference to the criteria in the person specification.

Failure to submit a single combined document (CV and personal statement) will mean the panel only have limited information on which to assess your application against the criteria in the person specification.

When considering how your experience relates to the role, please tailor your CV and personal statement to reflect the role and the essential skills/criteria as described in the job description/person specification.

Important Information Regarding Interviews
In recognition of the Scottish Government's ongoing measures and guidance in its response to Covid-19 (Coronavirus), we would like to advise applicants that a decision has been taken that all interviews must be conducted in a virtual/remote setting.

In order to facilitate this new way of working, we are asking all applicants to ensure that they have a suitable space to complete the virtual interview as well as a personal device of choice with an account registered to either ‘Microsoft Teams’ or 'Webex' applications by which you can undertake the interview/assessment if selected. Should you be invited to interview, you will be told which platform the event will take place on. We are also asking you to ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview. This will then ensure that there are no issues incurred during the interview.

The Scottish Government is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via recruitment@gov.scot.

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