User Research Lead
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We are currently seeking applications for a User Research Lead within the Digital Public Services and Business Transformation based in Edinburgh. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.
Scottish Government User Researchers scope, design and carry out research activities with users that help service design and delivery teams get a deep understanding of the people that use the service, and help users engage in the design processes in ways that are appropriate and proportionate and in keeping with the “Scottish Approach to Government” principle of designing and delivering services with and not just for service users. Research informs policy, strategy, service, content and interaction design, so that services work well for users and achieve their policy intent. We work closely with colleagues in Digital, Analytical Services, and the Policy Profession to ensure design decisions are made with users and not just for them. As a User Research Lead you will plan and lead research, influence service propositions, align user research activities with wider plans, and build user centred practices in new teams. You will also supervise and develop other user researchers to ensure research quality and lead on aligning work with Scotland’s Digital First Standard.
For jobs in Bands B and C, you must hold a minimum of 3 SCE Higher or A Level qualifications (grades A-C) with one being English. Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact the Resourcing Officer named at the end of this advert to discuss.
1. Experience in a lead role in a digital service design setting of designing and delivering a wide range of user research activities including: negotiating research briefs, managing budgets and research teams, and delivering actionable insights.
2. Understands and can apply a range of user research methods (from data gathering to synthesis and analysis) correctly. Can choose appropriate methods for different life cycle phases and situations.
3. Possesses a strong blend of technical ‘know how’, and business facing ability - able to think, act and communicate strategically both internally and with external partners and in such a way as to stimulate conversation and collaboration, influence and lead thinking as appropriate.
4. Knowledge about how to ensure research activities and tools used are as inclusive and accessible as they can be for both users and teams working with.
5. Comfortable managing competing priorities and complexity and able to build resilient teams and collaborations.
1. Experience working in an agile delivery environment.
2. Possess a relevant degree in Design Ethnography/Anthropology, Human Computer Interaction, Design, Human Factors, and Usability Engineering. Sociology, Anthropology.
For further information on this vacancy please download and review the “Person Specification and Further Information for Job Applicants” which you will find below. To apply, you must fully complete and submit an online application via this website before the closing date. To learn more about this opportunity, please contact Alex Cunningham who can be reached at Alex.Cunningham@gov.scot.
If you experience any difficulties accessing our website or completing the online application form, please contact Ricky Carter on 0131 244 3987 or via firstname.lastname@example.org.